Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Web Control Panel you’ll find a comprehensive Help section featuring a ton of help articles and frequently asked questions. They are compiled by our support team of experienced technicians. Simply type in your question and our smart system will offer you the most appropriate answer.

  • Top quality support service

  • Instructional Video Clips

  • For those who would like to find out how to deal with a common problem by watching a tutorial video clip, we have added a compilation of video tutorials to our Web Control Panel. All the tutorials are concise and simple to comprehend. They offer step–by–step demonstrations of different website management activities.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 tech support service with a sixty–minute ticket response time guarantee. A group of seasoned tech support engineers will be available to you to answer all the enquiries that you might possibly have. During non–peak periods, a response will be offered within just twenty minutes.