Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We provide a 60 min response warranty for each support ticket or e–mail that you submit to the tech support team. We will rapidly reply to all the typical inquiries and forward the matter to our admins if further assistance is needed. If you order our Managed Services package, we will complete any of the included server management tasks at a time that has been discussed with you earlier.

  • Top quality support service

  • An Exceptional Customer Care Service

  • If you need any assistance using the Web Control Panel or with any of the applications that we have pre–installed on the dedicated web hosting server on your behalf, do not hesitate to reach the client support staff anytime via the ticketing system. Also, if you require help administering your dedicated server, you can make use of the Managed Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting services, backup disk storage space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Control Panel is pre–installed for each dedicated web hosting plan. Among its features is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most educational articles in addition video versions which demonstrate all the operations that you can perform in a very illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the hosting Web Control Panel.