Being able to communicate with your hosting supplier if you have any type of questions or experience any problems is very important and how fast they will respond and take action can be crucial, especially if your site is business-oriented, as more downtime could mean losing prospective customers. The support options are, in addition one way to distinguish actual providers from resellers. The latter usually answer only to e-mail messages or support tickets and you may need to wait for a whole day or maybe more in order to receive an answer. When the problem calls for a couple of replies, you'll end up losing a few days to have a problem solved. When you use the services of a genuine and reliable hosting company, you'll be able to get in touch with the support at any moment and receive a timely response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Hosting

We offer 24/7 customer, billing and technical support for our Linux hosting. Even if you aren't our customer yet and you have questions, we can help you promptly and provide the needed information, so as to give you the choice to make the best decision when you buy a new hosting account. We're available anytime, including weekends and holidays, and we offer various ways of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have several phone numbers worldwide, so you'll be able to call the one which is closer to you. The max response time for your email messages and your tickets is 1 hour. The standard response time is around 15-20 min, which means that you can forget about waiting for several days to receive assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

You are able to try out our support services even before you aquire a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and common queries. Our representatives will assist you to choose the best plan or give you information about our servers, so as to confirm whether the system requirements for your websites are met. When you are an active customer, you'll also be able to get in touch with us via electronic mail or through our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We guarantee that when you use any of these 2 methods of communication, you will get an answer within no more than one hour and that’s 24/7, including weekends and official holidays. In case you have used the hosting services of other suppliers, even big ones, you'll be able to compare the reply time since it often takes a whole day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

In case you get a VPS server from our company, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the United States, the UK and Australia plus a live chat service. If you're an active customer and you need help with some technical issue that requires longer time to analyze or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail and we will handle the trouble and send you an answer within 1 hour. The reply time is warranted 24/7, including holidays and weekends, but for the vast majority of issues it takes less than 30 mins to receive assistance. Our support service covers the VPS plus all of the pre-installed software it includes, so if you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive quick support in general, let alone when you operate an entire server, that's why every single dedicated server that we provide includes 24/7 support with one-hour reply time guarantee regardless of the situation. The service is free of cost for any type of issues with your server or the software that was installed from our admins during the setup, therefore you'll be able to get in touch with us as many times as you wish, even during holidays. You could either open a support ticket from your billing area or you could send an email, and the actual response time for both rarely surpasses thirty minutes since we have admins available twenty-four hours a day. If you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you may employ our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you can include to your server plan from your billing Control Panel.