You will find plenty of hosting suppliers out there, still the majority of them are resellers that have minimal resources, particularly in terms of support. One of the ways to distinguish them is the option to reach the company by phone. The level of support that you can receive through this channel of communication may vary based on the supplier - a few of them provide you with dedicated telephone support, while others offer general and customer support only since some issues are more time-consuming and it would be much easier to be resolved with a ticket, especially if the issue needs to be escalated. Still, it is good to know that you can always get in touch with your website hosting provider as there're many small problems that can be managed easily and timely with a phone call, not mentioning that you're able to get additional information about the services even before you become a customer.

Phone Support in Hosting

We know that being able to consult with a live consultant is rather important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you'll be able to get in touch with us on the phone for 14 hours every day. In case you consider getting one of our Linux hosting, for example, you will be able to phone us and learn more about our solutions before placing your order in order to ensure that we cover all system requirements for your sites. After your purchase, you will be able to get in touch with us about any sales and billing problems you may experience, or receive any type of general or basic technical info you need. We've tried to find the balance between phone and ticket support, so for entirely technical matters you have to use the ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hrs per day as a part of the support services for each semi-dedicated server plan that we offer. Considering the fact that some issues are more complex and time-consuming, you may have to open a support ticket in case you come across such an issue, still for all billing, general or minor technical issues you can always phone us and we'll assist you without delay to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out if you can host your internet sites on our leading-edge cloud platform or you will be able to get any other general info about our semi-dedicated solutions. We have local phone numbers in the United States of America, Great Britain and Australia as well as an international number, therefore you'll be able to call the one that is closer to where you live.