In case you have a site, a problem can always crop up and it does not necessarily have to be associated with the web hosting service. For instance, something can go wrong when you update a web-based application or some important data may be modified or erased accidentally. Irrespective of what the nature of the problem is, you will have to touch base with the respective customer service team and ask them to restore a backup or to help you resolve the problem that you’re facing. How promptly they’ll do it will determine the period of time that your sites will be unavailable. For certain websites like community web portals or web shops, a continued downtime often equals losing users and cash. That’s why, it’s extremely important to use the services of a company that provides not only a very good support service, but also a quick one.

One-Hour Response Guarantee in Hosting

In case you are using one of our Linux hosting and you’ve got an enquiry or bump into a certain predicament, you can contact us 24/7/365 by submitting a technical support ticket or by writing an email and we will make sure that you get a response in less than one hour. If the issue can be resolved, we will do it before we respond, whilst in case there’s something that you need to do on your end, we will give you all the necessary information – what settings to check, what possible solutions to try, etc. Typically, you will obtain an answer within thirty minutes max, so waiting for hours and hours or even for more than a day to receive assistance is something unthinkable. Our one-hour response time guarantee is valid for any query that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take full advantage of our extremely fast support services. You’ll obtain a response to any ticket posted via the web hosting Control Panel or e-mail sent to our tech and customer support staff in no more than 1 hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes considerably less time to explore and eliminate a problem. We’ll provide you with more details in case the solution entails something that should be done on your end. If you get in touch with us during legal holidays or weekends, the response time will be absolutely the same and considering the fact that our support team will be at your service 24x7x365, you will receive immediate help for any billing, general or technical issue no matter what time of day or night it is.