If you’ve bought a hosting package and you’ve got certain enquiries connected with a concrete feature/function, or if you’ve faced some difficulty and you require assistance, you should be able to get in touch with the respective support team. All web hosting companies deploy a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, because of the fact that the quickest way to resolve an issue most often is to post a ticket. This mode of correspondence makes the responses exchanged by both sides easy to track and allows the client service staff representatives to escalate the issue if, for example, an administrator needs to get involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you will need to use no less than 2 separate accounts to get in touch with the help desk support team and to actually administer the hosting space. Incessantly switching from one account to another can sometimes be a drag, not to mention the fact that it takes quite a long time for most hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Hosting

In contrast to what you may find with numerous other web hosting providers, the ticketing system that we use with our Linux hosting is included in the Hepsia Control Panel, which is included with all accounts. You won’t have to memorize several user names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in a single location. So, if you’ve got an inquiry or stumble upon a difficulty, you can contact our support staff representatives on the spur of the moment. Our system comes with a clever search mechanism. This implies that even in case you have posted a ton of tickets over the years, you will be able to track down the one that you want easily. Additionally, you can see knowledge base suggestions for handling commonly confronted challenges.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more efficient to manage everything from one single location, which is why we’ve integrated a trouble ticket system into the custom-developed Hepsia hosting Control Panel, which is offered with every single semi-dedicated server package. This will enable you to handle the correspondence with our help desk support team along with your hard drive space, which suggests that you will not need to remember one more log-in name for a different admin console. You’ll be able to submit a new ticket or to track down the status of an old one with less than several clicks whilst you are browsing the files hosted in your semi-dedicated account. Additionally, you can search through older tickets using a clever search filter or check relevant help articles, which offer solutions to commonly faced obstacles. The inbuilt trouble ticket system is strictly monitored 24/7/365 with the maximum response time being just 60 minutes, so there will always be somebody to help you.